I don't know what you asked them, of course. But the part is very general-purpose and I'm not surprised if they don't know how to help you apply it to your Europa. They could still answer you. Maybe they're like the British suppliers though. Most are kind of helpful if you're about to order. Otherwise, forget it.
When I get to it and figure out how to get the door off, I'll have some questions for Hachille. I don't really understand how he has them mounted. I suppose I could figure something out, but would like to benefit from his experience.
Google translate was only so helpful though when it gave him "Be careful, you have to be empty or there are red arrows." ! I know all those words, but I sure don't know what that means! :-)
Below is the page detailing the part, -12 being the specific one.