In person UHaul would rent me a pickup truck and auto transport trailer (online it would not for some reason it wanted to rent only a larger box truck), so I made a reservation.
Two days before I am to get the truck and trailer I get a text with a different pick up time, so I stopped by to see what was up. They said they rented out their two trucks for a month to the same guy and my truck was now at a different location. I asked how they could rent it out if I had a reservation.....no real answer.
The next day I get a call from the "new" truck location, trailer still at the original location, that the guy broke the back window out of the truck and it was not available but they might have a van that was usable and they would call me back.....no call back.
I get a new text telling me my truck is now at a third location. I go by to talk to him and confirm things. We talk about the Europa (he is a car guy thankfully) and he had a trailer there so we measured to make sure the Europa wasn't too narrow for the trailer, it wasn't:).
So I asked him since he had a trailer there why I couldn't rent the trailer and truck from him, he said that would upset the other location ....I said they gave my reservation away so the heck with them!
I was very relieved when I went Friday evening and there was a trailer attached to a pick up waiting for me! The truck and trailer and towed well in the end.
